Contact EDF in France? In our guide, we explain which EDF contact number is right for you and how to contact EDF customer support via email, post and more.
| Require | EDF contact person |
|---|---|
| Close the EDF contract | 3004 |
| Subscribe to the EDF Blue rate | 0969321515 |
| Manage your EDF account | 0969321515 |
| Pay an invoice with a credit card | 0970833333 |
| EDF English helpline | 0969366383 |
Report a fault?bel ennidis(formerly ERDF) Tel. 09 726 750 + the code of your department (e.g. Lyon: 09 726 750 69)
EDF English helpline
did you know?While EDF is the largest electricity supplier in France, alternative energy suppliers offer guaranteed tariffs that are cheaper than the tariffs imposed by EDF. Call SelectaEnglish conversationconsultant09 87 67 37 93, or require onefree call back.announcement
itEnglish customer service phoneFor EDF, 09 69 36 63 83 from France and +339 69 36 63 83 from abroad. This number is free when calling from a landline in France, but operator charges may apply when calling from a mobile phone or from abroad.
reach oneEDF customer service in EnglishDelegate, press 1 for technical support, or 2 for commercial support (account opening, billing, billing questions, line activation, change of personal information, etc.).
When should you call EDF customer service and avoid long waiting times?
Use this guide the next time you need itcall EDF.The best time to call is in the afternoon (lunch break) or on weekends. Try to avoid calling EDF in the morning, especially on Mondays, as these are the times when you are most likely to be put on hold.
| risk of being put on hold | on Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Morning (8:00 AM to 12:30 PM) | very high | Moderate | Moderate | Moderate | low | Moderate |
| 12:00 PM (12:30 PM to 2:00 PM) | Moderate | low | low | low | low | low |
| Afternoon (2pm to 6pm) | very high | Moderate | Moderate | Moderate | low | low |
| Evening (6:00 PM to 9:00 PM) | Moderate | low | low | low | low | low |
EDF Customer Service Telephone
EOFPrimary customer service number for residential customersYes 09 69 32 15 15. Customer service can be reached on this number from Monday to Saturday from 8 a.m. to 9 p.m. You can use this number to register for an EDF account, close an account, make a complaint or solve any other problem related to your electricity bill. Calls to this number from French landlines are free.
EDF automatic numbering
If you want to pay your bill by phone orRegister meter reading, you can avoid waiting to speak to an EDF customer service representative by callingAutomatic numbering from EDF, tel. 0 800 123 333. This number is free to call, 24/24 (24/7).
EDF mailing address
| serve | address |
|---|---|
| EDF Customer Service | EDF-serviceklanten Transport Security Administration 20012 41975 BLOIS Cedex 9 |
| EDF complaint | EDF Consumentenservice Transport Security Administration 20012 41975 BLOIS CEDEX 9 |
| EDF mediator | state energy ombudsman Free Answers No. 59252 75443 Paris CEDEX |
EDF's head office is located in:
EOF
Wagramlaan 22-30
75008 Paris
The telephone number of EDF's head office is 01 40 42 22 22. The number to call from abroad is 00339 69 39 44 15.
EDF Online: Customer Area
You can find answers to your questions/concerns onlineEDF-website.We recommend callingEDF's English-language customer service hotlineor try your localEDF institutionIf you are concerned about this, you can find someone who speaks English at the EDF.
EDF has also developed an app called EDF&MOI, which you can download for free on your smartphone or tablet. This application is only available in French.
EDF business phone number
Small businesses can contact EDF Pro on 0810 333 776. This is aFrench Customer Service Phone, but it's free when calling from a landline in France. Please note that some mobile providers charge for calls to this number. This number is available from Monday to Friday from 8:30 am to 6:00 pm.
Large companies participating in EDF Entreprises can call 3022 nationally or find a local number for their region (see below).
| area | small companies | property management company | company with several buildings or a location connected to a high voltage power supply |
|---|---|---|---|
| North West | 0 810 333 668 | 0 811 333 66 8 | 0 820 144 004 |
| Great West | 0 810 333 683 | 0 811 333 683 | 0 820 144 005 |
| Ile-de-France | 0 810 333 433 | 0 811 333 433 | 0 820 144 002 |
| East | 0 810 333 378 | 0 811 333 378 | 0 820 144 000 |
| grand centre | 0 810 333 432 | 0 811 333 432 | 0 820 144 001 |
| southwest | 0 810 333 786 | 0 811 333 786 | 0 820 144 007 |
| Auvergne, Rhône-Alpes | 0 810 333 722 | 0 811 333 722 | 0 820 144 006 |
| Mediterranean Sea | 0 810 333 633 | 0 811 333 633 | 0 820 144 003 |
EDF business mailing address
Business customers may contact the EDF Customer Service Point corresponding to their region or write to the EDF Customer Service Professional at EDF Pro, TSA 10250 94962 CRETEIL CEDEX 9.
EOF
All EDF stores are closed on January 1, 2019Earlier in 2017, EDF announced the closure of all EDF boutiques completed in 2019. As of January 1, 2019, EDF no longer has any agencies throughout France. However, EDF customer service can be reached by telephone and online via the customer zone.
EDF operates 112 boutiques in France. Find your nearest EDF boutique on our websiteEDF Agency Directory.
| department | address | O'clock |
|---|---|---|
| 75 - Paris | Italian Avenue 74 75013 Paris | Monday-Friday 9:30-12:30 and 14:00-18:30 |
| Operalaan 31 75002 Paris | Monday - Friday 9.30am - 6pm | |
| 81-85 rue d'Avron 75020 Paris | Monday - Friday 9.30am - 12.30pm and 2pm - 6.30pm. |
find the full listEDF boutiques all over France.
EDF regional delegations
EDF regions deal with regional policy and internal issues such as human resource management. Contact EDF for customer service issues by phone, online, by mail or at an EDF office.
delegation | department | address |
|---|---|---|
| Alsace delegation | 67, 68 | Robertsaula 32 67083 Strasbourg Cedex |
| Aquitanian delegation | 24, 33, 40, 47, 64 | Appellation Savignac, 83 bd Pierre 1er 33492 Le Bouscat Cedex |
| Auvergne delegation | 03、15、43、63 | 34, born Aristide Briand 63058 Clermont-Ferrand Cedex 01 |
| Burgundian delegation | 21, 58, 71, 89 | 4, rue Louis Néel-BP 87981 21079 Dijon |
| Breton delegation | 22, 29, 35, 56 | 7, rue Maillard de la Gournerie-TSA 43935 35039 Rennes Cedex |
| Delegation from the center | 18, 28, 36, 37, 41, 45 | Avenue Paris 31 45057 Orleans Cedex |
| Delegation from Corsica | 2A, 2B | 2, avenue de l'Empress Eugenie - BP 406 20174 Ajaccio Cedex |
| Franche-Comte Delegation | 25, 39, 70, 90 | The Pulsar at 4 Hermitage Road 25042 Besançon Cedex 03 |
| Delegation Languedoc-Roussillon | 11, 30, 34, 48, 66 | Frederik Mistralstraat 20 34965 Montpellier Cedex 02 |
| Limousin Delegation | 19, 23, 87 | 13, Rue Louis Armand - BP 29224 87222 Phytiat |
| Lorraine delegation | 54, 55, 57, 58 | 21, rue de la Croix d'Auyot-BP 3406 54015 Nancy Cedex |
| delegation from the southern pyrenees | 09、12、31、32、46、65、81、82 | 5, rue Claude-Marie Perroud-TSA 50040 31096 Toulouse Cedex 01 |
| Delegation Nord-Pas-de-Calais | 59, 62 | 174, rue de la République-BP 140 54015 Nancy Cedex |
| Norman delegation | 14, 50, 61 | 21 Cambridge Avenue - BP 10020 14101 Hérouville Saint Clair Cedex |
| PACA delegation | 04、05、06、13、83、84 | 470, Boulevard du Prado - BP 177 13268 Marseille Cedex 08 |
| delegation paid Loire | 44, 49, 53, 72, 85 | 2. Place Saint Pierre-BP 61201 44012 Nantes Cedex 01 |
| Picardy Delegation | 02、60、80 | 3, Vincent Oriolstraat - BP 28 80017 Amiens Cedex 01 |
| Delegation from Poitou-Charentes | 16, 17, 79, 86 | 8, Rue Marcel Paul - BP 272 86007 Poitiers Cedex |
| Delegation Champagne-Ardennes | 08,10,51,52 | 2, rue Sainte-Charles-BP 290 51060 Lans Cedex |
| Delegation of the Ile-de-France region | 75, 77, 78, 91, 92, 93, 94, 95 | 9 Percier Avenue, 5th floor 75008 Paris |
| Delegation of the Rhône Alpes | 01、07、26、38、42、69、73、74 | Thierslaan 196 69461 Lyon Cedex 06 |
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FAQs
How do I contact EDF in France? ›
There is no notice period: you can cancel your EDF electricity and/or gas contract by contacting us by telephone on: +33 (0)9 69 36 63 83 (price of a local call within France). An appointment is necessary if your electricity and/or gas meter is not accessible.
How do I contact EDF France from abroad? ›Getting in touch with the EDF French Customer Service from abroad: ☎️ +33 (0)9 69 36 63 83. To reach the English-speaking EDF France assistance: ☎️ 09 69 36 63 83, or +339 69 36 63 83 if calling from abroad.
Does EDF France have an English speaking helpline? ›If you have difficulty reading French, you can contact an English speaking EDF adviser by mail 24/7 or by telephone from 8am to 6pm, Monday to Friday . Your online account is available in French only.
How do I contact EDF by phone? ›EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm).