Find the right EDF contact person in France (2023)

FAQs

How do I contact EDF in France? ›

There is no notice period: you can cancel your EDF electricity and/or gas contract by contacting us by telephone on: +33 (0)9 69 36 63 83 (price of a local call within France). An appointment is necessary if your electricity and/or gas meter is not accessible.

Getting in touch with the EDF French Customer Service from abroad: ☎️ +33 (0)9 69 36 63 83. To reach the English-speaking EDF France assistance: ☎️ 09 69 36 63 83, or +339 69 36 63 83 if calling from abroad.

If you have difficulty reading French, you can contact an English speaking EDF adviser by mail 24/7 or by telephone from 8am to 6pm, Monday to Friday . Your online account is available in French only.

EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm).

You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.

The EDF head office is located along Avenue de Wagram in the 8th arrondissement of Paris. The EDF head office is shared between several EDF sites in Greater Paris.

The big difference from Britain is that the French government forces majority state-owned monopoly producer EDF to offer more than a quarter of its production to suppliers at a huge discount on the current wholesale price. Historically, this cheap energy comes from an ageing fleet of nuclear power plants.

As of 2021, EDF owns and operates 37 wind farms including the 59 turbine onshore wind farm at Dorenell in Scotland, and are developing two offshore wind projects at Codling Wind Park in Ireland and Neart na Gaoithe in Scotland.

What happens if you call 112 in France? ›

112—General Emergencies, Throughout the EU

112 is a general, EU-wide number that can be dialed for any type of emergency. You'll be connected to the nearest call center and then the operator will direct you to the appropriate services after explaining your situation.

112 - European phone number

for any emergency requiring an ambulance, fire services or police when traveling in a European country; by foreigners travelers who do not know emergency numbers in France.

If you have any questions about your EDF Energy business contract please call us free on 0333 200 5103(1) and our dedicated business team will be happy to help. We're open Monday to Thursday 9am until 6pm and Friday 9am until 5pm.

Go to MyAccount and enter your surname, account number and postcode. You'll find your account number on any bill, letter or email from us.

Please call us on 0800 096 2255(1) Monday to Friday between 8am and 6pm. Please note from the date you notify us that you wish to end your Agreement with us you will continue to be supplied Extended Supply Prices until you change supplier or agree a new contract with us.

You can either arrange to pay by cheque following receipt of your bill or arrange a direct debit (prélèvement automatique). You can also pay by credit card. You can also arrange to pay your bill on-line by setting up an account. You can do so for EDF at Mon Espace Client.

Email – You can email customer_correspondence@edfenergy.com or use live chat on the EDF Energy website.

The European Defence Fund (EDF)

EDF Energy is owned by Électricité de France, itself 85% owned by the French government. EDF Energy supplies electricity and gas to 6 million customers in the UK. It also generates energy from coal power stations, 8 nuclear plants and some renewables, generating around 20% of the UK's energy.

Related keylists. Electricite de France SA (EDF) is an integrated electricity provider. It carries out generation, transmission, distribution, energy supply, trading, energy services and other related services. The company produces electricity using nuclear, hydro, gas, fuel oil, coal and other renewable sources.

Is EDF owned by France? ›

France now owns 90% of EDF.

For customer media enquiries

For urgent media enquiries, please call 01452 652233, leave your details including dialling code and a brief message and a member of the media team will call you back.

Just write to us at EDF Energy, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth, PL3 5TU.

It capped the increase in regulated power prices this year at 4% and forced state-run utility EDF (EDF.PA) to sell more electricity to rivals well below market rates. It also froze regulated residential gas prices at October 2021 levels.

Under the French government's new measures, it has kept a tight lid on the regulated price that EDF is allowed to charge for its nuclear electricity, which will rise to €46.2 per megawatt-hour, from €42/MWh, despite a record surge in electricity market prices across Europe in recent months.

From September 2017 to March 2020, EDF Energy (Thermal Generation) Limited (EDF ETG) regularly sent misleading signals to the National Grid Electricity System Operator (ESO) about the capabilities of its generation plant, Ofgem monitoring has found.

Octopus' Kraken to deliver enhanced customer service operations in EDF deal. EDF is to move its five million customers onto Octopus Energy's Kraken platform from the summer of 2023.

The agreement includes the purchase of EDF ES's full retail operating capabilities. Dave Lawler, chairman and president, bp America: “EDF ES is a leading retail power supplier in the US to C&I customers. We are excited to welcome the team to bp.

Where can I chat with French people? ›

To call France from the U.S., just follow these simple dialing directions: First, dial 011, the U.S. exit code. Next, dial 33, the country code for France. Finally, dial the phone number (9 digits).

As we wait for Google's RCS chat initiative to continue its rollout in more countries, Google has confirmed this weekend that the messaging option has been fully rolled out to Android users in both the UK and France.

SAMU, dial 15 or 01 45 67 50 50

In France, the SAMU is the national emergency organization. It has a 24-hour service and gives medical assistance for all medical emergencies. Its ambulances are manned by teams of trained personnel, and are equipped with emergency equipment for any cardiac or respiratory resuscitation.

This number puts you in contact with the appropriate emergency police services nearest you, whether that is the Police Nationale or the Gendarmerie Nationale.

Emergency Numbers in France

General Emergency: 112 (EU-wide emergency number that will contact emergency services in any EU country or language; have this number on hand while traveling around Europe!)

This universal number can be used in France (or anywhere in the EU). 112 calls can be made from a land line, pay phone or mobile and 112 operators speak English – phone this number for a police, ambulance or fire emergency.

#18: Fire brigade emergency number (les Sapeurs pompiers)

Besides the obvious fire emergencies, the French fire brigades can also be called in case of traffic medical emergencies or domestic assistance. The fire brigades have medical staff too.

[ˌɛsəʊˈɛs ] noun abbreviation. (= save our souls) SOS m.

Fixed tariffs mean you'll pay the same price for your energy for the whole of your contract. So even if the price of energy goes up, you won't pay any more. Existing EDF customers can view our current available tariff in MyAccount.

What is EDF emergency credit? ›

You can use your emergency credit when the balance on your electricity meter drops to 50p or less. This is when your meter will give you a warning beep and you'll see a flashing 'e' on the screen. To start using your emergency credit, just take your key out of the meter, then put it back in.

You can give us your meter reading through MyAccount, via our mobile phone app or by calling our automated line on 0333 200 5108(2).

You'll find instructions in your in-home display's user manual. But generally, you'll want to go into the menu on your display's home screen. Then scroll through your options to look for something like 'Enable supply' or 'Activate supply'.

You'll need to contact us if you need to: Change the spelling of your account name. Change your account name (e.g. to your married name) Change the name of the account holder (e.g. from your partner's name to your own)

If you are still experiencing problems, for example if the app is crashing or freezing, please try the following: Delete any current versions of the EDF app by holding your finger on the application icon and selecting the 'X' when it appears. Navigate to the App Store and download a new a new version of the EDF app.

If you wish to set up an electricity or gas account in France with EDF, you simply need to get in contact with the provider, either over the phone or online. It's good to know that EDF has an English-speaking customer service line which you can contact at 09 69 36 63 83, between 8a. m.

French energy suppliers

Due to their legacy of being the state-owned suppliers, EDF and Engie remain the most prevalent providers across the country. However, more and more French residents are choosing to have their utilities supplied by newer entrants into the energy market.

You can find your account number in the top right hand corner of your EDF bill, within your Welcome Pack, or in your 'Start Managing Your Account' email. Once you've set up your account, you can manage your energy online the quick and easy way.

Just write to us at EDF Energy, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth, PL3 5TU.

French manners: Getting the bill in French

At the end of the meal, you should get the server's attention again with a simple 'excusez-moi' and to ask for the bill specifically, it is 'l'addition s'il vous plait'. If they bring it over straight away after the meal, do not think of it as rude.

How much is the average energy bill in France? ›

SO WHY DOES THE GOVERNMENT WANT TO NATIONALISE EDF? Prime Minister Elisabeth Borne said a full nationalisation of EDF, in which the state already has an 84% stake, would help France manage a transition away from fossil fuels and deal with an energy crisis that has been exacerbated by a war in Ukraine.

The French government takes the decision to create a state monopoly for the generation, transmission and distribution of electricity. Electricité de France (EDF) and Gaz de France (GDF) become a reality on 8 April 1946.

In the US, the bulk of supply comes from gas markets. In the rest of the world, specific contracts have been established to guarantee the supply of the Group's gas-fired power stations.

You'll have a higher day rate, and a cheaper night rate, which applies for seven to nine hours between 8pm and 8am. These meters are often installed in properties that use electricity (rather than gas) for heating and hot water. The actual times your night rate applies will depend on where you live.