Find the right EDF contact person in France (2023)

Contact EDF in France? In our guide, we explain which EDF contact number is right for you and how to contact EDF customer support via email, post and more.

EDF contact number
RequireEDF contact person
Close the EDF contract3004
Subscribe to the EDF Blue rate0969321515
Manage your EDF account0969321515
Pay an invoice with a credit card0970833333
EDF English helpline0969366383

Report a fault?bel ennidis(formerly ERDF) Tel. 09 726 750 + the code of your department (e.g. Lyon: 09 726 750 69)

EDF English helpline

did you know?While EDF is the largest electricity supplier in France, alternative energy suppliers offer guaranteed tariffs that are cheaper than the tariffs imposed by EDF. Call SelectaEnglish conversationconsultant09 87 67 37 93, or require onefree call back.announcement

itEnglish customer service phoneEDF calls 09 69 36 63 83 in France and +339 69 36 63 83 abroad. Calls to this number are free when calling from a French landline, but operator charges may apply when calling from a mobile phone or from abroad.

(Video) France offers $10 billion to fully nationalize EDF

reach oneEDF customer service in EnglishDelegate, press 1 for technical support, or 2 for commercial support (account opening, billing, billing questions, line activation, change of personal information, etc.).

When should you call EDF customer service and avoid long waiting times?

Use this guide the next time you need itcall EDF.The best time to call is in the afternoon (lunch break) or on weekends. Try to avoid calling EDF in the morning, especially on Mondays, as these are the times when you are most likely to be put on hold.

risk of being put on holdon MondayTuesdayWednesdayThursdayFridaySaturday
Morning (8:00 AM to 12:30 PM)very highModerateModerateModeratelowModerate
12:00 PM (12:30 PM to 2:00 PM)Moderatelowlowlowlowlow
Afternoon (2pm to 6pm)very highModerateModerateModeratelowlow
Evening (6:00 PM to 9:00 PM)Moderatelowlowlowlowlow

EDF Customer Service Telephone

EOFPrimary customer service number for residential customersYes 09 69 32 15 15. Customer service can be reached on this number from Monday to Saturday from 8 a.m. to 9 p.m. You can use this number to register for an EDF account, close an account, make a complaint or solve any other problem related to your electricity bill. Calls to this number from French landlines are free.

EDF automatic numbering

If you want to pay your bill by phone orRegister meter reading, you can avoid waiting to speak to an EDF customer service representative by callingAutomatic numbering from EDF, tel. 0 800 123 333. This number is free to call, 24/24 (24/7).

EDF mailing address

EDF mailing address for residential customers
EDF Customer Service
Transport Security Administration 20012
41975 BLOIS Cedex 9
EDF complaint
EDF Consumentenservice
Transport Security Administration 20012
EDF mediator
state energy ombudsman
Free Answers No. 59252
75443 Paris CEDEX
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EDF's head office is located in:

Wagramlaan 22-30
75008 Paris

The telephone number of EDF's head office is 01 40 42 22 22. The number to call from abroad is 00339 69 39 44 15.

EDF Online: Customer Area

Find the right EDF contact person in France (1)

You can find answers to your questions/concerns onlineEDF-website.We recommend callingEDF's English-language customer service hotlineor try your localEDF InstitutionIf you are concerned about this, you can find someone who speaks English at the EDF.

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EDF has also developed an app called EDF&MOI, which you can download for free on your smartphone or tablet. This application is only available in French.

EDF business phone number

Small businesses can contact EDF Pro on 0810 333 776. This is aFrench Customer Service Phone, but it's free when calling from a landline in France. Please note that some mobile providers charge for calls to this number. This number is available from Monday to Friday from 8:30 am to 6:00 pm.

Large companies participating in EDF Entreprises can call 3022 nationally or find a local number for their region (see below).

EDF business phone number
areasmall companiesproperty management companycompany with several buildings
or a location connected to a high voltage power supply
North West0 810 333 6680 811 333 66 80 820 144 004
Great West0 810 333 6830 811 333 6830 820 144 005
Ile-de-France0 810 333 4330 811 333 4330 820 144 002
East0 810 333 3780 811 333 3780 820 144 000
grand centre0 810 333 4320 811 333 4320 820 144 001
southwest0 810 333 7860 811 333 7860 820 144 007
Auvergne, Rhône-Alpes0 810 333 7220 811 333 7220 820 144 006
Mediterranean Sea0 810 333 6330 811 333 6330 820 144 003

EDF business mailing address

Business customers may contact the EDF Customer Service Point corresponding to their region or write to the EDF Customer Service Professional at EDF Pro, TSA 10250 94962 CRETEIL CEDEX 9.


All EDF stores are closed on January 1, 2019Earlier in 2017, EDF announced the closure of all EDF boutiques completed in 2019. As of January 1, 2019, EDF no longer has any agencies throughout France. However, EDF customer service can be reached by telephone and online via the customer zone.

(Video) Macron government nationalises EDF to tackle France's energy crisis.

EDF operates 112 boutiques in France. Find your nearest EDF boutique on our websiteEDF Agency Directory.

EDF customer boutique in Paris
75 - ParisItalian Avenue 74
75013 Paris
Monday - Friday 9.30am - 12.30pm and 2pm - 6.30pm
Operalaan 31
75002 Paris
Monday - Friday 9.30am - 6pm
81-85 rue d'Avron
75020 Paris
Monday - Friday 9.30am - 12.30pm and 2pm - 6.30pm.

find the full listEDF boutiques all over France.

EDF regional delegations

EDF regions deal with regional policy and internal issues such as human resource management. Contact EDF for customer service issues by phone, online, by mail or at an EDF office.

Regional representative office of the EDF in France




Alsace delegation67, 68Robertsaula 32
67083 Strasbourg Cedex
Aquitanian delegation24、33、40、47、64Appellation Savignac, 83 bd Pierre 1er
33492 Le Bouscat Cedex
Auvergne delegation03、15、43、6334, born Aristide Briand
63058 Clermont-Ferrand Cedex 01
Burgundian delegation21, 58, 71, 894, rue Louis Néel-BP 87981
21079 Dijon
Breton delegation22, 29, 35, 567, rue Maillard de la Gournerie-TSA 43935
35039 Rennes Cedex
Delegation from the center18, 28, 36, 37, 41, 45Avenue Paris 31
45057 Orleans Cedex
Delegation from Corsica2A, 2B2, avenue de l'Empress Eugenie - BP 406
20174 Ajaccio Cedex
Franche-Comté Delegation25, 39, 70, 90The Pulsar at 4 Hermitage Road
25042 Besançon Cedex 03
Delegation Languedoc-Roussillon11, 30, 34, 48, 66Frederik Mistralstraat 20
34965 Montpellier Cedex 02
Limousin Delegation19, 23, 8713, Rue Louis Armand - BP 29224
87222 Phytiat
Lorraine delegation54, 55, 57, 5821, rue de la Croix d'Auyot-BP 3406
54015 Nancy Cedex
delegation from the southern pyrenees09、12、31、32、46、65、81、825, rue Claude-Marie Perroud-TSA 50040
31096 Toulouse Cedex 01
Delegation Nord-Pas-de-Calais59, 62174, rue de la République-BP 140
54015 Nancy Cedex
Norman delegation14, 50, 6121 Cambridge Avenue - BP 10020
14101 Hérouville Saint Clair Cedex
PACA delegation04、05、06、13、83、84470, Boulevard du Prado - BP 177
13268 Marseille Cedex 08
delegation Pays de Loire44, 49, 53, 72, 852. Place Saint Pierre-BP 61201
44012 Nantes Cedex 01
Picardy Delegation02、60、803, Vincent Oriolstraat - BP 28
80017 Amiens Cedex 01
Delegation from Poitou-Charentes16, 17, 79, 868, Rue Marcel Paul - BP 272
86007 Poitiers Cedex
Delegation Champagne-Ardennes08,10,51,522, rue Sainte-Charles-BP 290
51060 Lans Cedex
Regional delegation of Ile-de-France75, 77, 78, 91, 92, 93, 94, 959 Percier Avenue, 5th floor
75008 Paris
Delegation of the Rhône Alpes01、07、26、38、42、69、73、74Thierslaan 196
69461 Lyon Cedex 06

Sign up for an energy plan in France!Interested in a natural gas or electricity plan in France? Call SelectaEnglish conversationAdvisor for help with free plans with French providers. just call0987673793, or get onefree call back.announcement


How do I contact EDF in France? ›

There is no notice period: you can cancel your EDF electricity and/or gas contract by contacting us by telephone on: +33 (0)9 69 36 63 83 (price of a local call within France). An appointment is necessary if your electricity and/or gas meter is not accessible.

How do I contact EDF France from abroad? ›

Getting in touch with the EDF French Customer Service from abroad: ☎️ +33 (0)9 69 36 63 83. To reach the English-speaking EDF France assistance: ☎️ 09 69 36 63 83, or +339 69 36 63 83 if calling from abroad.

Does EDF France have an English speaking helpline? ›

If you have difficulty reading French, you can contact an English speaking EDF adviser by mail 24/7 or by telephone from 8am to 6pm, Monday to Friday . Your online account is available in French only.

How do I contact EDF by phone? ›

EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm).

What is EDF automated contact number? ›

You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.

Where is EDF headquarters in France? ›

The EDF head office is located along Avenue de Wagram in the 8th arrondissement of Paris. The EDF head office is shared between several EDF sites in Greater Paris.

How do I send an EDF email? ›

updated along the way.
  1. Call: 0333 200 5100, open Monday to Friday 8am to 6pm and Saturday 8am to 2pm.
  2. Email:

Why is EDF cheaper in France? ›

The big difference from Britain is that the French government forces majority state-owned monopoly producer EDF to offer more than a quarter of its production to suppliers at a huge discount on the current wholesale price. Historically, this cheap energy comes from an ageing fleet of nuclear power plants.

Does EDF still exist? ›

As of 2021, EDF owns and operates 37 wind farms including the 59 turbine onshore wind farm at Dorenell in Scotland, and are developing two offshore wind projects at Codling Wind Park in Ireland and Neart na Gaoithe in Scotland.

How do I contact someone in France? ›

How to call France from the US
  1. Dial the exit code 011. This will let your carrier know you're going to make an international call.
  2. Dial 33, the country code for France. This will let your carrier know you're going to call France from the US.
  3. Enter the area code. ...
  4. Dial the phone number.
Jun 12, 2019

What happens if you call 112 in France? ›

112—General Emergencies, Throughout the EU

112 is a general, EU-wide number that can be dialed for any type of emergency. You'll be connected to the nearest call center and then the operator will direct you to the appropriate services after explaining your situation.

How do you call for help in France? ›

112 - European phone number

for any emergency requiring an ambulance, fire services or police when traveling in a European country; by foreigners travelers who do not know emergency numbers in France.

What time does EDF customer service line open? ›

If you have any questions about your EDF Energy business contract please call us free on 0333 200 5103(1) and our dedicated business team will be happy to help. We're open Monday to Thursday 9am until 6pm and Friday 9am until 5pm.

How do I access my EDF account? ›

Go to MyAccount and enter your surname, account number and postcode. You'll find your account number on any bill, letter or email from us.

How do I get out of my EDF contract? ›

Please call us on 0800 096 2255(1) Monday to Friday between 8am and 6pm. Please note from the date you notify us that you wish to end your Agreement with us you will continue to be supplied Extended Supply Prices until you change supplier or agree a new contract with us.

How do I pay my EDF bill in France? ›

You can either arrange to pay by cheque following receipt of your bill or arrange a direct debit (prélèvement automatique). You can also pay by credit card. You can also arrange to pay your bill on-line by setting up an account. You can do so for EDF at Mon Espace Client.

What is the EDF email address? ›

Email – You can email or use live chat on the EDF Energy website.

What does EDF stand for? ›

The European Defence Fund (EDF)

Who owns EDF in France? ›

EDF Energy is owned by Électricité de France, itself 85% owned by the French government. EDF Energy supplies electricity and gas to 6 million customers in the UK. It also generates energy from coal power stations, 8 nuclear plants and some renewables, generating around 20% of the UK's energy.

What does EDF do in France? ›

Related keylists. Electricite de France SA (EDF) is an integrated electricity provider. It carries out generation, transmission, distribution, energy supply, trading, energy services and other related services. The company produces electricity using nuclear, hydro, gas, fuel oil, coal and other renewable sources.

Is EDF owned by France? ›

France now owns 90% of EDF.

How do I contact EDF in English? ›

  1. Make a payment. Call: 0333 200 5108(3) ...
  2. Give a meter reading. Call: 0333 200 5108(3) ...
  3. Check your balance. Call: 0333 200 5108(3) ...
  4. Get a new tariff. ...
  5. Get help with debt. ...
  6. Ask about Smart Pay As You Go. ...
  7. Ask about prepayment (not smart) ...
  8. Save energy.

How do I contact EDF Energy Media? ›

For customer media enquiries

For urgent media enquiries, please call 01452 652233, leave your details including dialling code and a brief message and a member of the media team will call you back.

What is the postal address for EDF billing? ›

Just write to us at EDF Energy, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth, PL3 5TU.

What is the price cap for EDF in France? ›

It capped the increase in regulated power prices this year at 4% and forced state-run utility EDF (EDF.PA) to sell more electricity to rivals well below market rates. It also froze regulated residential gas prices at October 2021 levels.

What is the cap on EDF in France? ›

Under the French government's new measures, it has kept a tight lid on the regulated price that EDF is allowed to charge for its nuclear electricity, which will rise to €46.2 per megawatt-hour, from €42/MWh, despite a record surge in electricity market prices across Europe in recent months.

What is the EDF Energy scandal? ›

From September 2017 to March 2020, EDF Energy (Thermal Generation) Limited (EDF ETG) regularly sent misleading signals to the National Grid Electricity System Operator (ESO) about the capabilities of its generation plant, Ofgem monitoring has found.

How many customers use EDF? ›

Octopus' Kraken to deliver enhanced customer service operations in EDF deal. EDF is to move its five million customers onto Octopus Energy's Kraken platform from the summer of 2023.

Who bought EDF? ›

The agreement includes the purchase of EDF ES's full retail operating capabilities. Dave Lawler, chairman and president, bp America: “EDF ES is a leading retail power supplier in the US to C&I customers. We are excited to welcome the team to bp.

What countries does EDF operate in? ›

  • EDF Renewables Brazil.
  • EDF Renewables Canada.
  • EDF Renewables Germany.
  • EDF Renewables India.
  • EDF Renewables Mexico.
  • EDF Renewables US.
  • EDF Renewables UK.

Where can I chat with French people? ›

Finding French Speakers Online
  • Conversation Exchange.
  • HelloTalk.
  • italki.
  • The Mixxer.
  • My Language Exchange.
  • Polyglot Club.
  • Speaky.

Can I call someone in France from US? ›

To call France from the U.S., just follow these simple dialing directions: First, dial 011, the U.S. exit code. Next, dial 33, the country code for France. Finally, dial the phone number (9 digits).

Does France use Google Chat? ›

As we wait for Google's RCS chat initiative to continue its rollout in more countries, Google has confirmed this weekend that the messaging option has been fully rolled out to Android users in both the UK and France.

What happens when you dial 15 in France? ›

SAMU, dial 15 or 01 45 67 50 50

In France, the SAMU is the national emergency organization. It has a 24-hour service and gives medical assistance for all medical emergencies. Its ambulances are manned by teams of trained personnel, and are equipped with emergency equipment for any cardiac or respiratory resuscitation.

What's 999 in France? ›

This number puts you in contact with the appropriate emergency police services nearest you, whether that is the Police Nationale or the Gendarmerie Nationale.

What is the French version of 911? ›

Emergency Numbers in France

General Emergency: 112 (EU-wide emergency number that will contact emergency services in any EU country or language; have this number on hand while traveling around Europe!)

Does 112 in France speak English? ›

This universal number can be used in France (or anywhere in the EU). 112 calls can be made from a land line, pay phone or mobile and 112 operators speak English – phone this number for a police, ambulance or fire emergency.

What is number 18 in France? ›

#18: Fire brigade emergency number (les Sapeurs pompiers)

Besides the obvious fire emergencies, the French fire brigades can also be called in case of traffic medical emergencies or domestic assistance. The fire brigades have medical staff too.

What does SOS stand for in France? ›

[ˌɛsəʊˈɛs ] noun abbreviation. (= save our souls) SOS m.

Does EDF have a fixed rate? ›

Fixed tariffs mean you'll pay the same price for your energy for the whole of your contract. So even if the price of energy goes up, you won't pay any more. Existing EDF customers can view our current available tariff in MyAccount.

What is EDF emergency credit? ›

You can use your emergency credit when the balance on your electricity meter drops to 50p or less. This is when your meter will give you a warning beep and you'll see a flashing 'e' on the screen. To start using your emergency credit, just take your key out of the meter, then put it back in.

What is the number for EDF smart meter? ›

You can give us your meter reading through MyAccount, via our mobile phone app or by calling our automated line on 0333 200 5108(2).

How do I manually activate EDF supply? ›

You'll find instructions in your in-home display's user manual. But generally, you'll want to go into the menu on your display's home screen. Then scroll through your options to look for something like 'Enable supply' or 'Activate supply'.

Can I change the name on my EDF account? ›

You'll need to contact us if you need to: Change the spelling of your account name. Change your account name (e.g. to your married name) Change the name of the account holder (e.g. from your partner's name to your own)

Why is EDF app not working? ›

If you are still experiencing problems, for example if the app is crashing or freezing, please try the following: Delete any current versions of the EDF app by holding your finger on the application icon and selecting the 'X' when it appears. Navigate to the App Store and download a new a new version of the EDF app.

How do I set up an EDF account in France? ›

If you wish to set up an electricity or gas account in France with EDF, you simply need to get in contact with the provider, either over the phone or online. It's good to know that EDF has an English-speaking customer service line which you can contact at 09 69 36 63 83, between 8a. m.

Is EDF the only electricity supplier in France? ›

French energy suppliers

Due to their legacy of being the state-owned suppliers, EDF and Engie remain the most prevalent providers across the country. However, more and more French residents are choosing to have their utilities supplied by newer entrants into the energy market.

How can I find my EDF account number? ›

You can find your account number in the top right hand corner of your EDF bill, within your Welcome Pack, or in your 'Start Managing Your Account' email. Once you've set up your account, you can manage your energy online the quick and easy way.

What is the address for EDF accounts? ›

Just write to us at EDF Energy, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth, PL3 5TU.

How do I ask for a bill in France? ›

French manners: Getting the bill in French

At the end of the meal, you should get the server's attention again with a simple 'excusez-moi' and to ask for the bill specifically, it is 'l'addition s'il vous plait'. If they bring it over straight away after the meal, do not think of it as rude.

How much is the average energy bill in France? ›

Average monthly utility expenses in France
ExpenseAverage cost per month
Waste Collection€20
1 more row
Sep 7, 2022

Why is France buying EDF? ›

SO WHY DOES THE GOVERNMENT WANT TO NATIONALISE EDF? Prime Minister Elisabeth Borne said a full nationalisation of EDF, in which the state already has an 84% stake, would help France manage a transition away from fossil fuels and deal with an energy crisis that has been exacerbated by a war in Ukraine.

Is EDF a monopoly in France? ›

The French government takes the decision to create a state monopoly for the generation, transmission and distribution of electricity. Electricité de France (EDF) and Gaz de France (GDF) become a reality on 8 April 1946.

Where does EDF get its gas from? ›

In the US, the bulk of supply comes from gas markets. In the rest of the world, specific contracts have been established to guarantee the supply of the Group's gas-fired power stations.

What are the night rate times for EDF? ›

You'll have a higher day rate, and a cheaper night rate, which applies for seven to nine hours between 8pm and 8am. These meters are often installed in properties that use electricity (rather than gas) for heating and hot water. The actual times your night rate applies will depend on where you live.


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