EDF (Electricité de France) contact, quotation and helpline in English (2023)

FAQs

Does EDF France have an English speaking helpline? ›

If you have difficulty reading French, you can contact an English speaking EDF adviser by mail 24/7 or by telephone from 8am to 6pm, Monday to Friday . Your online account is available in French only.

Getting in touch with the EDF French Customer Service from abroad: ☎️ +33 (0)9 69 36 63 83. To reach the English-speaking EDF France assistance: ☎️ 09 69 36 63 83, or +339 69 36 63 83 if calling from abroad.

What is the notice period to cancel my energy contract? There is no notice period: you can cancel your EDF electricity and/or gas contract by contacting us by telephone on: +33 (0)9 69 36 63 83 (price of a local call within France). An appointment is necessary if your electricity and/or gas meter is not accessible.

EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm).

Contrary to other counties, English isn't widely spoken. Although Parisians do not generally speak or like to speak English, tourists won't have any problems communicating in this language in most hotels, restaurants and shops.

EDF Energy is a British integrated energy company, wholly owned by the French state-owned EDF (Électricité de France), with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom.

You can either arrange to pay by cheque following receipt of your bill or arrange a direct debit (prélèvement automatique). You can also pay by credit card. You can also arrange to pay your bill on-line by setting up an account. You can do so for EDF at Mon Espace Client.

You can also top up calling our automated phone number 0333 200 5108(1) or in a shop with a PayPoint symbol. Find a PayPoint shop near you.

The big difference from Britain is that the French government forces majority state-owned monopoly producer EDF to offer more than a quarter of its production to suppliers at a huge discount on the current wholesale price. Historically, this cheap energy comes from an ageing fleet of nuclear power plants.

How do I connect to electricity in France? ›

If your property does not currently have an electricity supply you will need to make application for such a supply to EDF (Edenis). The request for a supply is called a demande de raccordement, which can be made by letter or on-line at Demande de prestation liée au raccordement.

French energy suppliers

Due to their legacy of being the state-owned suppliers, EDF and Engie remain the most prevalent providers across the country. However, more and more French residents are choosing to have their utilities supplied by newer entrants into the energy market.

You'll need to contact us if you need to: Change the spelling of your account name. Change your account name (e.g. to your married name) Change the name of the account holder (e.g. from your partner's name to your own)

Email – You can email customer_correspondence@edfenergy.com or use live chat on the EDF Energy website.

If you have any questions about your EDF Energy business contract please call us free on 0333 200 5103(1) and our dedicated business team will be happy to help. We're open Monday to Thursday 9am until 6pm and Friday 9am until 5pm.

Or give us a call on 0333 009 7114.

Is It Rude to Speak English in Paris? While speaking English, in Paris, is not considered rude, expecting every French person to speak French will surely be seen as such. To avoid a cold reaction from the other party, it will always be appreciated to start the conversation with a simple sentence in French.

It is polite to tip your waiter/waitress. However, bills in France include a service charge, and any extra is discretionary. The staff doesn't rely as heavily on tips as they do in the US, for example.

Is English mandatory in France? ›

Early is good, but..

Although many French children start their English education earlier, learning English does not become compulsory before the 6ème grade (at 11). Until 6ème schools may decide the language 'according to the available resources' (depending on their teachers' language skills).

EDF Energy contact for complaints

You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 07480 802 942 or by sending a text message to 07481 341 928.

If you wish to set up an electricity or gas account in France with EDF, you simply need to get in contact with the provider, either over the phone or online. It's good to know that EDF has an English-speaking customer service line which you can contact at 09 69 36 63 83, between 8a. m.

1946. The French government takes the decision to create a state monopoly for the generation, transmission and distribution of electricity. Electricité de France (EDF) and Gaz de France (GDF) become a reality on 8 April 1946.

Cash payment

For tourists, as long as the purchase does not serve a professional activity, the limit is €15,000. As long as the amounts to be paid are under these limits, the trader must accept cash. Above these limits, the consumer needs to use another payment method such as cheques or bank cards.

Under the French government's new measures, it has kept a tight lid on the regulated price that EDF is allowed to charge for its nuclear electricity, which will rise to €46.2 per megawatt-hour, from €42/MWh, despite a record surge in electricity market prices across Europe in recent months.

Log in to MyAccount and click on 'My Bills/Statements'. Or, on the EDF app go to the 'Bills & Pay' page and tap 'View latest bill' or 'View Previous bills'. We'll keep your statements on the app and in MyAccount for two years.

Your smart electricity meter shows you how much electricity you're using – and how much it costs – in real time. Your smart gas meter also gives you this information, but half an hour after you've used the energy. Smart meters also automatically send us meter readings (every half hour, every day or once a month).

Where do you submit your meter reading? Send your meter reading from your online account or contact an EDF adviser by telephone on +33 (0)9 69 36 63 83 (price of a local call within France) from 8am to 6pm, Monday to Friday.

What is the EDF Energy scandal? ›

From September 2017 to March 2020, EDF Energy (Thermal Generation) Limited (EDF ETG) regularly sent misleading signals to the National Grid Electricity System Operator (ESO) about the capabilities of its generation plant, Ofgem monitoring has found.

It will add, on average, €20 per month to bills for people who heat their home with electricity on a regulated tariff. The exact amount of increase will depend on your tariff. The bouclier tarifaire was introduced in 2021 and renewed in 2023. In 2022, the price rise cap was 4%, whereas it is 15% this year.

In January 2023, the average wholesale electricity price in France stood at around 11.8 euros per megawatt-hour, the lowest price since August 2021.

This means that you will not need a converter or transformer but just a travel adaptor, because France operates on a 230V supply voltage, which is within the 110-240V range that the dual voltage appliance operates on.

The best type of electrical outlet adapter to buy for use in Paris and elsewhere in France is Type E, because it accommodates both grounded and ungrounded devices.

Electric Hook Up

It is essential to have a 2-pin adaptor plug. It is often necessary to use a couple of extra fittings particularly in France, i.e the French-to-CEE17 connector and the reverse polarity connector, available from most caravan dealers and some electrical shops.

EDF Energy is owned by Électricité de France, itself 85% owned by the French government. EDF Energy supplies electricity and gas to 6 million customers in the UK. It also generates energy from coal power stations, 8 nuclear plants and some renewables, generating around 20% of the UK's energy.

You'll have a higher day rate, and a cheaper night rate, which applies for seven to nine hours between 8pm and 8am. These meters are often installed in properties that use electricity (rather than gas) for heating and hot water. The actual times your night rate applies will depend on where you live.

For the first time in almost 40 years, France has had to buy more electricity from its neighbours (Germany, the UK, and Spain) than it has been able to make itself. These sources include nuclear power, renewable energy, and fossil fuels. This has also pushed the price up.

How much does 1 KWh of electricity cost in France? ›

Electricity prices for non-household consumers

The lowest prices were observed in Finland (€0.1150 per KWh) and France (€0.1267 per KWh). The EU average price in the second half of 2022 was €0.2104 per KWh.

Electricity and gas consumption costs were stable, with the average electricity heating bill coming in at €1,750, and gas heating costs an average annual cost of €1,475. The cheapest form of heating was wood, with average heating costs of €769, a decrease of 5% compared to 2016.

Please call us on 0800 096 2255(1) Monday to Friday between 8am and 6pm. Please note from the date you notify us that you wish to end your Agreement with us you will continue to be supplied Extended Supply Prices until you change supplier or agree a new contract with us.

How do I change the type of meter I have? You should be able to get a new smart meter, at no extra cost to you. We're rolling out smart meters to EDF customers across the country, and aim to give all EDF customers a smart meter.

If you pay your energy bill by direct debit, you might end up being 'in credit' with your supplier - this means that they owe you money.

Manage your energy on the go with the free EDF mobile app. You can do it all from your pocket; Log in quickly and securely using your fingerprint. Check your payment history, energy use and tariff information.

112—General Emergencies, Throughout the EU

112 is a general, EU-wide number that can be dialed for any type of emergency. You'll be connected to the nearest call center and then the operator will direct you to the appropriate services after explaining your situation.

112 is a free emergency number that can be dialled from any landline or mobile phone.

Yes, you can speak English in France and almost always get by. In general, you will have an easier time in cities and with younger generations. However, speaking English will hurt your rapport with locals. Don't expect to make a lot of friends without at least trying to speak French.

SAMU, dial 15 or 01 45 67 50 50

In France, the SAMU is the national emergency organization. It has a 24-hour service and gives medical assistance for all medical emergencies. Its ambulances are manned by teams of trained personnel, and are equipped with emergency equipment for any cardiac or respiratory resuscitation.

What's 999 in France? ›

This number puts you in contact with the appropriate emergency police services nearest you, whether that is the Police Nationale or the Gendarmerie Nationale.

If you dial 911 in France on a fixed line, nothing will happen. “SOME” mobile phones in France are programmed to redirect your call to a local emergency number of France, but not always. Phone manufacturers have to program a cell phone to work that way.

EDF Energy is owned by Électricité de France, itself 85% owned by the French government. EDF Energy supplies electricity and gas to 6 million customers in the UK. It also generates energy from coal power stations, 8 nuclear plants and some renewables, generating around 20% of the UK's energy.

Translations. S.O.S. Noun. S.O.S., le ~ (m) (signe de détresseappel de secours) emergency signal, the ~ Noun.

When getting sick or involved in an accident you have to present this EHIC to the French doctor or in a French hospital before treatment. The necessary medical expenses will be obtained. Normally you do not have to pay for the treatment.

Transport costs arising out of an emergency are fully covered by the social security system. If a private ambulance taxi is used, you may be asked to pay (at some point) and then later receive reimbursement.

Attention, a long stay visa is required if staying more than 90 days in France.

You can survive in France without speaking French. While the majority of French people consider themselves not to have a satisfactory level of English, people working in tourism can almost always speak English. Most young French people are fluent in English to some degree.