Whether it's a move, terminating a contract, taking a meter reading...there are many reasons to call EDF customer service. The provider has several dedicated helplines that are free to answer all your questions over the phone. The following guide will help you find out the right phone number for any specific request, when is the best time to contact EDF France and how you can get in touch. energy suppliers.
a good reason to connectEDF telephone numberin that timemove place.Ensure a smooth transition between old and new electricity contracts, or schedule your electricity when you need itmove to france, here are the steps you need to complete.
Remember, beforeTurn on the electricity meter in your new home, a fee must be paid, which will be deducted from the first electricity bill and transferred to ENEDIS. Prices set by ENEDIS, whatever you choose, the price remains the sameFrench energy supplier.
They will only vary according to the delay of the intervention (the earlier the intervention, the higher the price) and whether the house is new (if the house has just been built, the costs will be higher). Regardless of whether the technician intervenes, even if the power is not interrupted, you must pay this fee and take out a new contract.
How to contact EDF before you move
The first thing to do before leaving the house you are moving out of is to notify the EDF and contact their helpline to terminate your previous contract.
The number to call is+339 69 32 15 15, available between 8 a.m. and 8 p.m. (GMT+1), Monday through Friday.
This is a mandatory procedure whether or not you decide to use EDF as your supplierin your new home.
How do I sign a new energy contract in my new home?
The EDF number to call when signing a new contract is3004.
This means that before you subscribenew electricity contract, you can also contact one of our Selectra advisors whospeak Englishand will be able to guide you and recommend the best electricity contract for you and your new home. Our Selectra partners, including gas and electricity suppliers, may offer you cheaper and more comprehensive energy deals than EDF. Call Selectra09 87 67 37 93, or require onefree call back(Calls without surcharge). Our English speaking consultants will be on hand to guide you and answer your questions. Please contact us at least 2 weeks before moving into your new home.
To prevent you from being without power in your new home, it is best to conclude a new contract15 days before moving.
How to get help with your EDF contract
Below are the different numbers you may need to call if you need help understanding your contract or ending it, if you need to pay a bill or sign up for a meter reading.
How to terminate an EDF contract
Who to contact to switch energy supplier
if you wantTermination of the contract with EDFyou can contact a Selectra advisor who will assist you free of charge. This advisor will help you determine which of our energy supplier partners and which contract is best suited to your needs and at a better price. They arrange the termination of the EDF contract for you. Call Selectra09 87 67 37 93free or on requestfree call back.Our advisors will be available to answer your questions in French and English.announcement- Selectra is not an EDF partner
Please also note that if you change supplier, you do not need to contact EDF yourself, as your new energy supplier will arrange this for you:
If you leave France, you must terminate the contract by contacting EDF directly before leaving the country. The number to call is09 69 32 15 15.
Documents necessary for termination of the contract
As part of this termination process, you want to make sure you have the following documents ready before you call:
- Your latest EDF invoice
- PDL for your meter to help identify your meter (visible on every EDF invoice)
- your current meter reading
- your full residential address
- If you want to opt for direct debit for your next contract, please provide your bank account details (RIB).
EDF is not your only energy option!
In France, there are about 30 energy suppliers.EDF is the primary, but also subject to regulated rates.For a subscription to another gas or electricity provider with lower than regulated rates, please contact an English-speaking Selectra advisor at01 86 26 53 46, or require onefree call back.announcement- Selectra is not an EDF partner
Contact EDF to sign up for meter reading or pay bills
registermeteraflezingofPay bills by phone, is the number to call+338 00 12 33 33.This is an automated helpline, free to call. Note that automatic instructions are provided in French. If you prefer, you can also perform these processes directly on your smartphone via the EDF&Moi app.
Contact EDF for general billing or quote questions
For general questions about your bill (knowledge of your energy consumption, payment options, disputes about the amount charged...) or to find out more about EDF's offers, please call:+339 69 32 15 15.
Get support from EDF France in English
It is important to note that the numbers above will direct you to a French speaking advisor or French autodirective. if you want to reachEDF English customer serviceyou have to call+339 69 36 63 83.
There is a special EDF contact number for professionals, forEOFInEOFclient. Please note that these guides are only available in French.
How to contact EDF Pro
To contact EDF Pro (for small businesses), call+338 10 33 37 76.You can reach this number anytime between 8:30am and 6:00pm (GMT+1), Monday to Friday.
How to contact EDF Enterprises
To contact EDF Enterprise, (for other companies), please call+338 20 82 13 33You can also contact EDF customer service specific to your region as described below
| area | Professionals and small businesses | Companies with multiple sites and sites connected to high-voltage lines |
|---|---|---|
| East | +33 810 333 378 | +33 812 041 521 |
| center | +33 810 333 432 | +33 812 041 537 |
| Paris area | +33 810 333 433 | +33 812 041 592 |
| south | +33 810 333 633 | +33 812 041 583 |
| northeast | +33 810 333 668 | +33 812 041 559 |
| The West | +33 810 333 683 | +33 812 041 535 |
| Auvergne, Rhône-Alpes | +33 810 333 722 | +33 812 041 569 |
| southeast | +33 810 333 786 | +33 812 041 533 |
Contacting EDF from abroad
When you call EDF customer serviceforeign, you must call a special telephone number:+339 69 36 63 83, available Monday to Saturday from 08:00 to 21:00 (GMT+1) Please note that additional international charges may apply for this call.
Best time to call the EDF helpline
to prevent long termringing EDF, we recommend not to callEDF Customer ServiceMondays, especially between 8am and 12.30pm and between 2pm and 6pm.
Calling between 12:30 PM and 2 PM or 6 PM and 9 PM on any other day (Tuesday to Saturday) guarantees a shorter wait time because lines are saturated at these times, as shown in the chart below. lower day.
| waiting time | on Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| 8:00 a.m. to 12:30 p.m | very high | Moderate | Moderate | Moderate | low | Moderate |
| 12:30 pm to 2:00 pm | Moderate | low | low | low | low | low |
| 2:00 PM-6:00 PM | very high | Moderate | Moderate | Moderate | low | low |
| 6:00 pm to 9:00 pm | Moderate | low | low | low | low | low |
For assistance with your gas or electricity order from a Selectra advisor, please call Selectra01 86 26 53 46free or getfree call back.announcement- Selectra is not an EDF partner
Other ways to contact EDF customer service
there are other waysPlease contact EDFExcept by phone. You can also use postal addresses and various digital tools.
How to write a letter to EDF
if you are willing to do soContact EDF by mail,This is the postal address:
EDF-serviceklanten
TSA 21941
62978 Arras CEDEX 9
France
Contact EDF Online
you can alsoReceive EDF help online, via social media or on the EDF website. Please note, however, that there is currently no EDF customer service email address.
How to connect with EDF on social media
Another way to get in touch with EDF is through their social media accounts: viaFacebook,LinkedInofOn TwitterThis can often prove to be a faster way to get questions answered.
Get support on the EDF website
you will find a lot about itEDF-website, in published articles and in the FAQ section ("Aide en Ligne"), where you can ask your questions directly.
You can also download for freeEDF & meAn app on your smartphone or tablet that helps you find billing information, manage your energy consumption, terminate contracts...
FAQs
EDF contact numbers in France: telephone and customer service? ›
There is no notice period: you can cancel your EDF electricity and/or gas contract by contacting us by telephone on: +33 (0)9 69 36 63 83 (price of a local call within France). An appointment is necessary if your electricity and/or gas meter is not accessible.
How do I contact EDF France from abroad? ›Getting in touch with the EDF French Customer Service from abroad: ☎️ +33 (0)9 69 36 63 83. To reach the English-speaking EDF France assistance: ☎️ 09 69 36 63 83, or +339 69 36 63 83 if calling from abroad.
Does EDF France have an English speaking helpline? ›If you have difficulty reading French, you can contact an English speaking EDF adviser by mail 24/7 or by telephone from 8am to 6pm, Monday to Friday . Your online account is available in French only.
How do I contact EDF by telephone? ›EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm).
What time does EDF customer service line open? ›If you have any questions about your EDF Energy business contract please call us free on 0333 200 5103(1) and our dedicated business team will be happy to help. We're open Monday to Thursday 9am until 6pm and Friday 9am until 5pm.