Call EDF customer service - phone number, chat and email (2023)

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Disclaimer: The information on this page was last updated on 20/12/2022 at 13:44:06

Contacting your energy supplier can be a pain, especially if you don't have time to be put on hold or switch departments. With multiple EDF contact numbers, we've made it easier for you to reach an EDF Customer Service Advisor.

give a meter

There are 4 different ways to pass on your meter readings to EDF:

  • via EDF application
  • through your online account
  • Bel 0333 200 5108
  • Let your Smart Meter automatically send readings

Ensures accurate, automatic meter readings ⚡️

Did you know that this is possible with a smart meterNever submit a meter reading againagain! Always 100% accurate billing. Call us for more information about automatic meter reading.


You must submit meter readings regularly, but how often depends on your payment method. If you are not sure about your payment method, you can find it in your online account, but EDF will ask for your meter reading if necessary.

If you don't provide your meter reading, you will be charged an estimate of how much energy EDF thinks you use, which may end up being more than you actually have.

(Video) The BEST Ways To Contact Your Energy Supplier

Why is my EDF smart meter not working?

Unfortunately, problems with the smart meter are all too common. If you have a problem with your EDF smart meter, you naturally want this resolved as quickly as possible. In most cases this is easy to fix, but you may need to ask an EDF Energy technician for help.

If the problem is with your home monitor, the first thing you should check is the battery. A home monitor's battery life is around 4 hours, so it's worth leaving it plugged in to avoid future problems.

If you have an older smart meter, your meter may have lost its smart functionality. This can happen if you change suppliers if your meter is not compatible with their software. Energy companies are working to upgrade meters or upgrade the way smart meters work to restore smart functionality.

If you have any questions, you can contact EDF Energy on 0333 008 7000 or via their live chat on their website.

Get a new top-up key/card

Don't worry if you lose or damage your electric key or fuel card - it's easy to get new ones. Your first replacement key or card is free, but any replacements after that cost £7.

All you need to do is fill out the form online. However, this can take up to 5 working days, so if you need it faster, you can call EDF on 0333 200 5110 or use the EDF live chat service and they will get you there as quickly as possible.

Pay bills and top up

Like most providers, EDF has a variety of different rates to choose from, each with different payment options to choose from. If you direct debit, don't worry, because it will be debited automatically. But how else do you pay for it?

If you want to pay by debit or credit card, you can log in to MyAccount or call EDF customer service on 0333 200 5108.

You can also pay via internet banking with the sort code40-05-30and account number13845095Use your EDF Energie account number as a reference.

If you want to pay in cash or by credit card, you can go to a post office or a bank.

To top up your prepaid form, you can also visit a store that offers Payzone or PayPoint, or go to your local post office.

(Video) How to use the EDF app

moving to a new house

When you move house you have many different things to worry about - don't let your energy supplier take up too much of your time. We've got everything you need to know about changing providers or moving from a provider to a new home.

If you are already an EDF customer, you can let EDF know that you use MyAccount. You must do this 14 days before you move or within the first 30 days after you have moved into your new home. You only need to provide your account number, new address and the meter reading at the time of closing.

If you move to a new home and use EDF, you must contact your old supplier to cancel the contract and report your meter readings. Then contact EDF to sign your new rate.

If you are a new customer, please call 0333 009 7155.

If you are already a customer, use your MyAccount or EDF live chat.

move place? 🏠 Set up your utility now!

Let us prepare everything for you and leave it to youone less thingSomething to think about when moving house! call us now,sit downLet's do the work.


(Video) Poor vs Great Customer Service

Report a power outage or gas leak

did you know...

Your energy supplier is not responsible for resolving power outages or other electricity or gas related issues other than your utility charges. Your distribution system operator is responsible for maintaining and operating electricity and gas networks across the country.

In the event of a power failure, you can call the distribution network operator on 105. There will be different distribution network operators in different parts of the country, but the numbers are always the same.

If you suspect a gas leak, you can call the National Gas Helpline on 0800 111 999.

If you think your leak is carbon monoxide, even if you don't feel sick, seek medical attention as soon as possible to get tested for carbon monoxide poisoning. If you begin to feel unwell, get out into the fresh air and call 999.

How to download the EDF application

With the EDF app you can get reminders of appointments and upcoming meter readings. You can send meter readings manually or you can even take a photo of your meter reading and send it that way.

You can check, change and manage your account 24/7 from your mobile phone. Learn more about your rates and energy consumption in one place, so you're always up to date. Being informed will help you see if there are any changes you can make to save money and energy.

download de app

I want to complain

If, for any reason, you would like to make a complaint to the EDF, there are several ways you can get in touch:

  • Tel: 0333 200 5101
  • E-mail:
  • Characters: 07481341928
  • WeChat: 07480802942
  • EDF-livechat.

Request a Sweet Home offer

The Warm Home Discount is a government-led scheme that gives people £140 towards winter energy bills. The aim is to help low-income households and other vulnerable groups use more energy and end fuel poverty.

Save £140 on utility bills 💸

Let us guide youSweet Home discountand find the right rate that can give you too€ 140 extraDiscounts from Warm Home.


(Video) Ventrica Omnichannel & Social

Not all providers offer this program, but EDF is one of many. Each provider has different eligibility criteria and limited discounts, so it's important to apply early to ensure you're accepted.

If you think you qualify or would like more information on how to apply, please complete the form below or call 0333 009 7010.

Request a Sweet Home offer

say something else...

For general questions you can contact EDF Energy in the following ways.

method number/link
customer service 0333 200 5100
post- free shipping
EDF energy
Facebook click here to refer
On Twitter @EDFClant

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Any products or services displayed on this web page may only represent some of the options available to you. We encourage you to conduct your own independent research and, if necessary, seek advice to help you make a decision. we can receive a commissionSelected partner companiesUsed to suggest potential customers and companies mentioned on this website. This helps us to offer our website to our customers for free.


How do I contact EDF by email? ›

EDF's customer service team is on 0333 200 5100 (Monday to Friday 8am to 6pm and Saturday 8am to 2pm). Alternatively, you can email or write to FREEPOST: EDF Energy – Plymouth.

How do I do a live chat with EDF? ›

WhatsAppMonday to Friday 7am-11pm; weekends 8am-8pm. WhatsApp your query to 07480 802 942(1), then get on with your day.

How do I contact EDF France from abroad? ›

Getting in touch with the EDF French Customer Service from abroad: ☎️ +33 (0)9 69 36 63 83. To reach the English-speaking EDF France assistance: ☎️ 09 69 36 63 83, or +339 69 36 63 83 if calling from abroad.

What is the number for EDF customer service? ›

Received a call from us?
0333 009 7062 0333 009 6998 0191 543 3506 0800 056 2422 0800 056 1014 0115 718 0236 0333 188 6730EDF customer services
07860 045 004EDF appointment reminders
0191 543 3405EDF smart meter queries
0191 543 3404EDF meter reading
0345 112 2205 0333 305 0468EDF business sales enquiries
8 more rows

What is the email format for EDF Energy? ›

What is EDF Energy email format? EDF Energy common email format is, being used 46.5% of the time. Other email formats include

How do I contact EDF new customers? ›

Or give us a call on 0333 009 7114.

What is live chat customer support? ›

Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company's website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

What is live chat support customer service? ›

Having your customer on a chat, you can check their orders, monitor their performance or even share a screen with them. It leads to a quick problem resolution, increases customer happiness and gives you more time to focus on growing your business.

How do I get on live chat? ›

You can log in to LiveChat using your browser. The address to the app is: Bookmark it or even set it up as your homepage so you always have LiveChat at hand. LiveChat offers native desktop apps for Windows and Mac.

Does EDF still exist? ›

As of 2021, EDF owns and operates 37 wind farms including the 59 turbine onshore wind farm at Dorenell in Scotland, and are developing two offshore wind projects at Codling Wind Park in Ireland and Neart na Gaoithe in Scotland.

How do I get out of my EDF contract? ›

Please call us on 0800 096 2255(1) Monday to Friday between 8am and 6pm. Please note from the date you notify us that you wish to end your Agreement with us you will continue to be supplied Extended Supply Prices until you change supplier or agree a new contract with us.

Why is EDF cheaper in France? ›

The big difference from Britain is that the French government forces majority state-owned monopoly producer EDF to offer more than a quarter of its production to suppliers at a huge discount on the current wholesale price. Historically, this cheap energy comes from an ageing fleet of nuclear power plants.

What time does EDF customer service line open? ›

If you have any questions about your EDF Energy business contract please call us free on 0333 200 5103(1) and our dedicated business team will be happy to help. We're open Monday to Thursday 9am until 6pm and Friday 9am until 5pm.

How do I contact the EDF Green Hub? ›

If you have any queries, please contact: The Green HUB on 0800 404 9087*.

What does EDF stand for? ›

The European Defence Fund (EDF)

How do I set up an EDF Energy account? ›

Phone us on 0333 009 7111(1) to set up your account. Share your phone number with us, so that we can let you know when you can top-up and send you handy low-balance alerts. Once set up you can easily top-up online through MyAccount or via the EDF app.

Who runs EDF? ›

EDF Energy is owned by Électricité de France, itself 85% owned by the French government.

What energy does email use? ›

Less energy than letters

Every email we send uses electricity to display it, and the network connection uses electricity while the email is being transferred. As the email travels across the internet, each server will use some electricity to temporarily store it, before passing it on.

Can I change the name on my EDF account? ›

You'll need to contact us if you need to: Change the spelling of your account name. Change your account name (e.g. to your married name) Change the name of the account holder (e.g. from your partner's name to your own)

What is alternative to EDF? ›

EDF Energy's competitors and similar companies include CEZ Group, SSE, Centrica, Enel Green Power, National Grid, Public Service Enterprise Group, npower, Vestas Deutschland, Axpo, Engie Portugal and CGN Power.

What is email and chat support? ›

Chat and email support is communication between a customer and an agent who represents the brand. They differ mainly in the channel being used. Some of the best practices for both include: Ask open-ended, probing, and closed-ended questions.

What is support email? ›

A support address is an email address your customers can use to contact you in case they need help. It is the address where most customer service representatives handle customer requests.

Where is live chat located? ›

Our office is located in Wroclaw, the 4th largest city in Poland and one of the top-rated places to live and run a business.

What is live chat and how does it work? ›

Live chat (live support) is technology that provides companies with a way to interact with users when they visit an organization's media properties. Live chat is typically implemented through code that is inserted on selected pages of a website, and organizations can decide on which pages to make live chat available.

What countries is EDF in? ›

  • EDF Renewables Brazil.
  • EDF Renewables Canada.
  • EDF Renewables Germany.
  • EDF Renewables India.
  • EDF Renewables Mexico.
  • EDF Renewables US.
  • EDF Renewables UK.

What is the EDF Energy controversy? ›

The country's second-largest energy supplier, which has about five million customers, acted after British Gas suspended forced installations following a Times investigation that revealed debt collectors had forced their way into the homes of vulnerable customers.

Why is EDF app not working? ›

If you are still experiencing problems, for example if the app is crashing or freezing, please try the following: Delete any current versions of the EDF app by holding your finger on the application icon and selecting the 'X' when it appears. Navigate to the App Store and download a new a new version of the EDF app.

What is the EDF buyout offer? ›

The government last year launched a buyout for the shares it did not already own in EDF with the aim to delist it, stumping up around 10 billion euros ($10.9 billion) to take full control of the debt-laden group.

How do I dispute an EDF bill? ›

You can call them on 0330 440 1624 (9am to 5pm Monday to Friday), email or visit Further Information: Our CEO, Simone Rossi, cares about your issue.

How often should I get a bill from EDF? ›

We forecast your energy usage over the year and divide it by 12. We bill you based on your energy usage when we have a meter reading or we have to estimate if we don't have a recent meter read. When do I get a bill? We only send out a bill twice a year.

Is EDF owned by the French? ›

Électricité de France S.A. (literally Electricity of France), commonly known as EDF, is a French multinational electric utility company, largely owned by the French state.
Électricité de France.
Tour EDF, La Défense, near Paris, where EDF's commerce division is located.
Total assets€388,132 million (2022)
OwnerFrench State (84.5%)
17 more rows

Is EDF owned by France? ›

France now owns 90% of EDF.

Is EDF a monopoly in France? ›

The French government takes the decision to create a state monopoly for the generation, transmission and distribution of electricity. Electricité de France (EDF) and Gaz de France (GDF) become a reality on 8 April 1946.

How do I access my EDF account? ›

Go to MyAccount and enter your surname, account number and postcode. You'll find your account number on any bill, letter or email from us.

How do I contact EDF Energy Trust? ›

EDF Energy Fund Contact

Instead, you will need to contact the Let's Talk helpline on 01733 421 021. It typically takes less than a minute to get through to an adviser. You can also call EDF Energy on 0800 269 450. The official email address for the EDF Energy Trust was

Is EDF website still down? ›

Check all outages. is UP and reachable by us.

How do I reset my EDF password? ›

If you need a new password at any point, you can reset it in the 'About Me' section of MyAccount.

Does EDF France have an English speaking helpline? ›

If you have difficulty reading French, you can contact an English speaking EDF adviser by mail 24/7 or by telephone from 8am to 6pm, Monday to Friday . Your online account is available in French only.

How do I log a complaint to EDF? ›

updated along the way.
  1. Call: 0333 200 5100, open Monday to Friday 8am to 6pm and Saturday 8am to 2pm.
  2. Email:

Where is my EDF account number? ›

You can find your account number in the top right hand corner of your EDF bill, within your Welcome Pack, or in your 'Start Managing Your Account' email. Once you've set up your account, you can manage your energy online the quick and easy way.

Who is in charge of EDF Energy? ›

Simone Rossi is the Chief Executive Officer of EDF Energy and a member of the Executive Committee of EDF Group.

Is EDF a government agency? ›

Électricité de France S.A. (literally Electricity of France), commonly known as EDF, is a French multinational electric utility company, largely owned by the French state.

What is the EDF risk? ›

EDF stands for Expected Default Frequency and is a measure of the probability that a firm will default over a specified period of time (typically one year). “Default” is defined as failure to make scheduled principal or interest payments.

What is the full name of EDF? ›

Electronics Development Fund (EDF) policy | Ministry of Electronics and Information Technology, Government of India.

Who bought EDF? ›

The agreement includes the purchase of EDF ES's full retail operating capabilities. Dave Lawler, chairman and president, bp America: “EDF ES is a leading retail power supplier in the US to C&I customers. We are excited to welcome the team to bp.

How do I pay my EDF bill? ›

You can pay your electricity and gas bills in many ways:
  1. Paying online or via our mobile app.
  2. Using our payment phone line.
  3. By Direct Debit.
  4. Prepayment.
  5. Smart Pay As You Go.
  6. Cash or cheque.
  7. Paying by a bank transfer or from abroad.


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